Leading Better Frontline Support

Course Overview

A practical and interactive course designed for frontline supervisors, service managers and experienced support workers who want to strengthen the way they lead and influence everyday support practice for people with intellectual disability.

Why take this course?

The quality of frontline leadership has a direct impact on the quality of support people receive.

Frontline leaders help shape how support workers communicate, solve problems, reflect on their practice and approach their everyday responsibilities. When workers are properly supported, guided and encouraged to improve their practice, the people receiving support ultimately benefit.

This 90-minute eLearning explores practical approaches to practice leadership, with a focus on helping frontline leaders develop stronger support teams and improve the consistency and quality of everyday practice.

The course works through the five key tasks of practice leadership, providing practical strategies that can be applied in day-to-day disability services.

Rather than leadership simply being about supervising staff or managing tasks, the focus is on creating an environment where workers can learn, reflect, receive constructive guidance and continually improve the support they provide.

Important Disclaimer

This course is provided for information and educational purposes only. It is designed to increase your understanding of the topic and provide theoretical knowledge to support your professional development.

Upon successful completion, you will receive a Certificate of Completion. This certificate confirms that you have completed the learning content and any associated assessments within this course. It is not a formal qualification, nationally recognised certification, licence, or accreditation, and it does not, on its own, demonstrate practical competency or authorise you to perform workplace tasks.

This course provides the theoretical knowledge required to support safe manual handling practices. It is not a substitute for practical workplace training, supervised competency assessments, organisation-specific policies and procedures, or workplace-specific manual handling instruction.

Where practical skills are required, learners must complete any additional hands-on training, workplace induction, competency assessments, and ongoing supervision required by their employer or applicable legislation.

It is the responsibility of each learner and their employer to ensure that all work is carried out in accordance with current workplace policies, relevant legislation, applicable Australian Standards, and industry best practice.

By undertaking this course, you acknowledge and agree that the Certificate of Completion is evidence of participation only and should not be relied upon as proof of professional competence or eligibility to perform manual handling tasks without appropriate workplace training and assessment.