What is NDIS management software?

NDIS management software is a comprehensive platform designed to help disability service providers manage their operations, including participant management, billing, compliance tracking, rostering, and care coordination.

Is Orangised suitable for small NDIS providers?

Yes, Orangised is designed for NDIS providers of all sizes, from sole traders to large organisations. Our flexible platform grows with your business.

Does Orangised integrate with Xero?

Yes, Orangised offers direct Xero integration for seamless financial management and automated invoicing.

Privacy Policy

Last Updated: 5th April 2026

1. Introduction

Welcome to "Orangised," a mobile application provided by Orangised PTY LTD ("we," "us," or "our"). We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use the "Orangised" mobile application (the "App"). By using the App, you agree to the practices described in this Privacy Policy.

2. Information We Collect

a. Personal Information: When you create an account, we may collect the following personal information:

Name

Email address

Profile picture

Firebase device identifiers (Firebase Instance ID / Registration Token)

Additional information that you may provide voluntarily, such as a user bio or contact details.

b. Usage Information: We gather data on how you interact with the App. This includes information about your interactions, content creation, sharing activities, and your preferences.

c. Device Information: We collect information about your mobile device, including:

Unique device identifier (such as an Advertising ID or IMEI number)

Operating system type and version

Device manufacturer and model

d. Location Information: With your explicit consent, we may collect your precise location information when you use location-based features of the App. We may also collect your approximate location for analytics and performance monitoring purposes. You can control the sharing of your location data in your device's settings.

e. App Activity: We collect information about your interactions with the App, including features used, actions taken, and general usage patterns, for analytics and to improve our services.

f. Analytics and Diagnostics Data: We use Sentry, a third-party error tracking and performance monitoring service, to collect diagnostic and analytics data. This may include your approximate location, email address, device information, operating system details, crash logs, diagnostics, and other app performance data. This data is used for analytics, debugging, improving app stability, and developer communications.

3. How We Use Your Information

a. Provide Services: We use your information to deliver, maintain, and enhance the functionality of the App. This includes providing personalised content and features tailored to your preferences and usage patterns.

b. Communication: Your contact information is used to send you important updates, notifications, and respond to your inquiries. These communications are essential for your engagement with the App.

c. Research and Analytics: We employ data for research, analysis, and statistical purposes to gain insights into user behaviour and preferences. This information helps us enhance the App's performance and user experience.

d. Legal Compliance: We may process your data to comply with legal obligations, respond to lawful requests from authorities, or enforce our policies.

4. Data Sharing

We do not sell your personal information to third parties. However, we may share your data under specific circumstances:

a. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering the App and its features. These include:

- Sentry (for error tracking, crash reporting, and performance monitoring)

- Firebase (for push notifications, device identification, and analytics)

The following data may be shared with these providers for analytics and developer communications purposes:

- Email address

- Approximate location

- Crash logs, diagnostics, and other app performance data

- App interactions

These service providers are contractually obligated to protect your data and can only use it for the purposes we specify.

b. Business Transactions: In the event of a merger, acquisition, bankruptcy, or sale of all or part of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and any resulting changes to this Privacy Policy.

c. Legal Requirements: We may share data to comply with legal obligations, enforce our policies, protect our rights and the rights of others, and respond to legal requests.

5. Data Retention

We retain your personal data for as long as your account remains active and for as long as is necessary to fulfil the purposes outlined in this Privacy Policy. This includes retaining data to provide and improve our services, comply with applicable legal and regulatory obligations, resolve disputes, and enforce our agreements. After your account becomes inactive, we may continue to retain your data for as long as required to meet our operational, legal, and compliance requirements.

Diagnostics and crash data collected via third-party services such as Sentry is retained in accordance with their respective data retention policies.

6. Data Deletion

The App does not currently provide a mechanism for users to request the deletion of their personal data. As the App is used within organisations where accounts are created and managed by administrators, data is retained in accordance with the data retention practices described in Section 5 above. If you have any questions or concerns about your data, please contact us using the details provided in the Contact Us section of this policy.

7. Data Security

We take data security seriously and employ industry-standard security measures to protect your information. These measures include encryption of data in transit, access controls, and regular security audits. However, while we implement robust security protocols, please be aware that no system is entirely immune to breaches. We cannot guarantee the absolute security of your data.

8. Your Choices

a. Account Information: You have the ability to update your account information at any time through the App's settings. It is your responsibility to maintain accurate and up-to-date information.

b. Communication Preferences: You may customise the types of communications you receive from us by adjusting your notification settings within the App.

c. Location Information: You can enable or disable location-based services within your device's settings. If you choose to disable location sharing, certain App features may be limited.

9. Children's Privacy

The App is not intended for use by individuals under the age of 13. We do not knowingly collect data from children under 13. If you believe we have inadvertently collected such data, please contact us immediately.

10. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, features, or applicable laws. Any material changes will be notified to you through the App or via email. We recommend reviewing this policy regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at info@organised.com.au or 0402625822

By using the "Orangised" App, you agree to the terms outlined in this comprehensive Privacy Policy. It is essential to read and understand this policy to make informed decisions about your data and privacy. Your trust is important to us, and we are committed to protecting your personal information and maintaining your privacy.