The whole circle, one thread.
Set up a group with the workers, the practitioner and the family. Everyone's in it from the Orangised app.
The Short Version
Families answer from a QR code.
Stick the poster on the fridge. They scan it, answer on their phone with no login, and it lands in Orangised.
Say it once. Everyone hears it.
Post on the Social Hub and your team gets a push and an in-app notification. No more "did you see my text?"
What's Actually in It
1. Team Chat, With the Family in the Room
One-on-one and group chats on the dashboard and in the Orangised app. Build a group around a participant, add the workers, the practitioner and mum, and nobody's left out of the loop or stuck forwarding screenshots.
- Photos, files and voice notes, right in the thread
- A push to their phone the moment a message lands, and an unread count on every chat
- Staff message the office and each other; families, participants and practitioners message the office, or the team in a group you add them to
- Find any chat by name, and filter to the unread ones on the dashboard
- Archive a group when it's done: it goes read only and the history stays put
2. Surveys Families Actually Answer
Build the questions in the form builder, start a campaign, and share it as a link or a QR code. Families, participants and coordinators answer on their own phone with no login, and every response lands in Orangised.
- Multiple choice for ratings or yes or no, drop-downs, multi-select, free text, dates and even signatures
- Print a poster with the QR code on it for the house fridge or the shift folder
- Set an expiry date, or close it when you're done, and the link stops taking answers
- Responses, link opens and completion rate, then every response in full, exported to CSV or printed
- Ask us to switch on the optional AI summary and it reads the answers for you: the big picture, key insights, common themes and next steps, sitting above the responses so you can check it
4. Feedback That Gets Dealt With. Outings Worth Going On.
Families and staff raise feedback and complaints from the app, and you work each one through to an outcome on the record. Your team keeps a shared map of outing ideas too.
From the family
Guardians raise feedback or a complaint about their participant from the app or the family portal, photos attached.
From the team
Workers raise it from the app: what happened, when it started and the outcome they want.
Worked to an outcome
Record what was done and the follow-up, sign it off as resolved, and export the lot to CSV.
Outing ideas on a map
Free or paid, prices, photos and directions in the app, with a risk assessment kept against the spot on the dashboard.
The Full Chat, Hub & Surveys List
Everything in chat, the Social Hub and surveys. What it doesn't do is in the answers below.
Team Chat
Talk without the group-chat chaos.
- One-on-one and group chats, on the dashboard and in the iOS and Android app
- Admins set up groups and add anyone: staff, practitioners, families and participants
- Photos, files and voice notes in the thread
- Unread counts on every chat, plus All, Unread and Read filters on the dashboard
- Find a chat by the person or group name
- A push to the phone when a new message lands
- Delete your own messages
- Archive a finished group: read only, history kept
Who Talks to Whom
Who can message whom.
- Admins can chat with anyone
- Support workers and team leaders chat with the office and with each other
- Families, participants and practitioners chat with the office, and with the team in any group you add them to
- Chat on the dashboard for admins, team leaders and practitioners
- A Chat tab in the app for staff, families, participants and practitioners
Surveys
Ask the question. Stick it on the fridge.
- Campaigns built on any form from your form builder
- Multiple choice (ratings, yes or no), checkboxes, drop-downs, multi-select, free text, dates, times and signatures
- A public link and a QR code, answered on any phone with no login
- A printable poster with the QR code on it
- An optional expiry date, or close the survey any time
- Edit or delete a campaign
Survey Results
Every answer, counted.
- Total responses, link opens and completion rate
- Every response with its date and time, device, browser and IP address
- Open any response in full, ratings, yes or no answers and signatures as they were given
- Export to CSV, or print the lot
The Optional AI Summary
A head start, not the final word.
- Switched on for your account if you want it, and off if you don't
- The big picture, key insights, common themes and recommendations
- Shown above the responses, labelled AI Summary, so you can check it against every answer
- Refreshed once ten more responses have come in
- Never changes an answer
Social Hub
One feed for the whole team.
- An internal feed for your admins and staff
- Admins post from the dashboard, staff post from the app
- Text plus up to five photos or files on a post
- A push and an in-app notification to the team for every new post
- Hearts and comments, and who hearted it on the dashboard
- Admins can delete any post or comment
Feedback and Complaints
Raised, worked, resolved.
- Families raise feedback or a complaint about their participant from the app or the family portal
- Staff raise feedback or a complaint from the app
- Practitioners raise it from their portal, and admins log it for a participant or a staff member
- Outcome, follow-up actions and a signed sign-off when it is resolved
- Filter by status and type, and export to CSV
- On the Company Register with the rest of your registers
Community Activity Ideas
Where to next?
- A shared map and list of outing ideas
- Categories from bushwalks and patrolled beaches to galleries, pools and food
- Free or paid, with adult, companion and student prices
- Each idea with photos, the address and a contact number
- Staff add ideas from the app, filter by distance and get directions
- Community activity risk assessments kept against each spot
Want to see your team on it? Book a demo. We set up your portal for you and walk your team through it.
The Honest Answers
What it does, what it doesn't, and no fine print.
Yes, from the Chat tab in the Orangised app. They can message your office directly, and talk with the workers and practitioners in any group you add them to. They can't start a one-on-one chat with a worker on their own: they message your office, or talk in a group you set up.
3. The Social Hub: Say It Once, the Whole Team Hears It
Your own internal feed, minus the group chat drama. Post a reminder, a win or a heads-up, and your team gets a push and an in-app notification. They heart it and comment from the app.